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Shanghai Shenlong Co., Ltd is a comprehensive bus builder, ranking front in domestic bus manufacturers. They kept high development speed under world financial crisis. And this is closed related with their “Serve clients with utmost care” service strategy.
They have realized that sales volumes are depend on high quality products as well as great service. So they developed “Do everything necessary for clients and create values for clients” service concept and place construction of service quality as one of the core competitive methods.
Shenlong bus
Shenlong bus has already established 137 service stations national wide till late 2008. In 2009, they employed area manager responsibility system to divide national service networks seven sections, including Northeast China, North China, East China, Central China, South China, Southwest China and Northwest China. They promote capable and experienced employees to act as area manager to facilitate customers to the utmost.
And their theme service activities strengthen after-sales system and promote service efficiency.