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Supply goes before troops, During Spring Festival travel season, Xiamen Golden Dragon After-sale Service Centre has arranged every station engineer and staff in the special service station to stick to their post ready to obey customers" orders to guarantee Golden Dragon coaches can arrive every destination safely and swiftly, and deliver the jubilance and reunion to every family; Mangers of different after-sale market contact and communicate both new and regular customers proactively; Spare parts centers, storages and the relevant staff are also ready to ensure the parts arrival within 24 hours; while the service staff in the Head Quarter take turn on duty to make sure the service and technology support is timely and effective.
After-sale Parts Management Dept makes the storage plan for every Parts Centre by making use of the geographical advantage, visiting the vehicle-using departments and the special service stations to learn about their parts requirement during Spring Festival travel season. All these were done beforehand to ensure the prompt service for the customers. Meanwhile, they open up the "green channel" to perfect the parts supply system, shorten the delivery period and improve the delivery accuracy.
To prevent the cold current impacting the guarantee work for Golden Dragon coaches during Spring Festival travel season this year, most of the northern special service stations have not only made the preparation itself well, but also done a lot of servicing work for the daily maintained vehicles. Before the cold winter, they did overall check on customers" vehicle to ensure them in the optimum state, moreover, they trained the drivers how to drive in the freezing cold and emergency.
Meanwhile, Golden Dragon After-sale Service Centre upgrades the call centre of after-sale service, and equips every manager and station engineer with a new cell phone applied for the new system, Wherever any problem occurs in every place, call 400-8867-899, it will be replied and dealt in time. In this Spring Festival travel season, customers will deeply experience the development and progress brought by the new call centre of Xiamen Golden Dragon.