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Yutong 2010 after-sales service annual meeting was held in Zhengzhou Huangheying Hotel on March 25, 2010, and they summarize and review their efforts on spare parts of after-sales services last year, and they planed their new jobs in 2010.
Last year, their customer-oriented after-sales services were carried out smoothly, and customer satisfaction continue increasing with shortening problem-solving periods. Yutong sold spare parts for 138 million Yuan, up 20.55%.
And this year, they will concentrate on the following aspects, spare parts networks construction and management of heavy buyers, to improve satisfaction of parts supply by timely delivery and faster logistics, to perfect parts inquiry database and CRM system, and to cut costs of dealers by Yutong high markets share and centralized procurement.
And they hope that active marketing, rapid response mechanism and spare parts networks can be realized to construct specialized Yutong spare parts platform.