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“The sales achievements of Higer Bus are good in Shanghai and the objective has been completed for the whole year.” Jiang Fasheng, the manager of market department in Shanghai. It is known that the market shares of Higer Bus always ranks top in Shanghai, in particular, in the first half of this year.
In order to make sure good service for the World Expo, Higer Bus has started related planning, organizing, preparation and set up “ Commanding Center of Higer Bus for Shanghai World Expo” since one year before, promising to solve customers’ problems within 24 hours. On 26 April, the center moved to Shanghai for much effective service.
Wang Shaojie, the major principal of the center showed that “We prepare the spare parts worthy 1 million Yuan in two warehouses in Shanghai.” Concerning the Higer vehicles driving outside Shanghai, he said that “Our related staff have started to make statistics and learn about the conditions and location of these vehicles when the vehicles serving World Expo are made sure. And then we arrange the responding service stations based on the specific location to avoid troubles and solve problems as soon as possible. Usually we will learn customers’ requirements and conditions of vehicles each year to get the direct information for guarantee service.”