Service Supports the Fulfillment of Golden Dragon Dream

On April 20th, the sky cleared up after a shower of drizzle. Tang Wenji with passport in his hand hurried to Golden Dragon Export Division for handover of the work. As overseas service technician, Mr. Tang travels around the world and the work turns out to be painstaking, though seemingly fascinating. As a matter of fact, that"s the way overseas after-sales service personnel live.

Arduous Overseas Technical Supports

The other day, some friends from Golden Dragon Export Division chatted, mentioning unanimously that the key to the success of overseas market is a good cooperative partner. An excellent dealer spares you from rushing around for customers and high-quality after-sales service is imperative for solid market.

However, differentiated industrial development levels, insufficient parts supply and emergency situations in different countries force these service technicians to work harder to help dealers with the bus maintenance. They have to brave the wind and dew on their way to the places in need.

The greatest fear facing the person business tripping or traveling in Africa is not from wild animals nor unresting battles, but from sanitation and health problems.

Speaking of his first trip to Tanzania in 2008, Mr. Tang shook his head with bitter smile. "It was a horrible experience. During the five months in there, we had to stayed with the dealers or customers at the site most of the time. Eating the roast meat with the locals by the road sides, we had to fight the invading flies thanks to the terrible dining environment."

"More than that, malaria, prevalent in Africa, was the nightmare to me. During the five months, I got malaria for four times. Especially the last time, I, living far away from the hospital, had to water myself in the bathroom for the whole night and went to hospital for fluid therapy the next day, suffering from pricking headache and dysphagia. Over one-week torturing forced me to flee back to China." Staying in China for one month, Mr. Tang packed up for a new journey.

As the expansion of Golden Dragon overseas business, after-sales technicians have to visit different places for a long time. They can count on no one but themselves. "One time a customer"s bus broke down in the boarder between Tanzania and Zambia, a place 900km away from me. The time was pressing and I had to drive all night for the maintenance. Thanks to the bad road conditions in Africa, I alone had to spend the night driving and repairing my own car and finally made it in the morning. The customer was moved by my experience."

Similar things happened to Mr. Tang many times and he said: "I am only one of Golden Dragon after-sales service personnel who had their experiences. Tough as it is, we feel everything is worth it when we help our customers out."

Global Service of Golder Dragon

"I"d be fully prepared before my my trip, whether to Russia, Southeast Asia or Latin America and Africa. I can solve nearly all the problems related to the bus." uttered Mr. Tang confidently.

Based on ten-year overseas service experience, Golden Dragon has set up its service system, including three parts: 1. Comprehensive survey, i.e. bus use condition, service environment, drivers, dealers, maintenance level and spare parts supply; 2. Maintenance guide and service training; 3. On-site breakdown maintenance. 

Speaking of his future expectation, Mr. Tang said: "We have our dream that Golden Dragon buses will be well received all over the world and I can help customers with their problems." From his words, we can see the faith of Mr. Tang and the dream of Golden Dragon. These hardworking staff and their sincere service will help fulfill the dream.