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At the beginning of December of 2013, Higer Customer Service Department received a commendatory letter from Xuzhou Public Transportation Company in which new-energy service of Higer got highly praised. In this letter, Jiasheng, an service engineer of Higer Xuzhou, and his service team did touching things to ensure regular operation of 209 new-energy buses.
Xuzhou Public Transportation New-energy Bus Maintenance Technology Training Graduation Ceremony
In the beginning of 2013, Xuzhou Public Transportation Company purchased 209 new-energy buses. On account that new-energy technology is completely new, drivers need to be trained about their driving, and knowledge and methods for maintenance also need to be told. For this year, Higer Service Department arranged well completing initial service of these buses. Thus, this commendatory letter came over to the hand of Higer Service, which gave a high praise about Higer efficient service system, systematic training plan, comprehensive operation protection measures and fast parts supply channel. 100-1=0, this service concept is especially praised, which means that if we miss a call among daily 100 calls the score of our service is zero.
For recent three years, Higer and Ningbo Public Transportation made training plan according to new configuration and new technologies in different levels and stages. Theory, structure, using and maintenance of Clear-energy and new-energy bus techn0logy would be trained to all relative people. Only in 2013, Higer organized over a dozen of trainings for more than 500 people for Ningbo Transportation Company.
In 2013, Higer Customer Service Department sent their service staff to the front providing considerate service and winning praise. In this year, by visiting customers, following batch order service and making new-energy bus training, Higer transferred to initiative service from passive service and won good service praise.