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Speaking of quality of an enterprise, lots of people would think it as product quality. However, operational team of Higer thinks that product quality is only a part of enterprise quality. An enterprise should provide customers with high-quality product as well as ensure high quality in all manufacturing process and the whole enterprise operation.
Higer bus and pickup get C/O
To achieve the goal mentioned above, Higer Bus started excellent performance management in 2009, which is a successful management mode of world-class enterprise. In late 1980s, U.S.A created this mode and it gradually got popular around the world. The core of this mode is to strengthen enterprise’ awareness of customer satisfaction and innovative activities, and to pursue excellent operational performance. It is not a goal but a kind of an evaluation method provided by this mode.
Qi Shuyao told us, “Quality Management System only needs enterprise quality to be qualified. But excellent performance management needs enterprise as a benchmark.” In the process of promoting excellent performance management, Higer finds respective benchmarking enterprises in seven parts of management, such as our domestic Huawei and Swedish Scania.
By applying excellent performance management, Higer Bus expands interested parties to the whole society from original shareholders, customer, employees and suppliers and improves quality concept to operational quality from product quality. In 2011, Higer Bus was awarded as Suzhou Quality Award and Jiangsu Province Quality Award. In 2012, Higer Bus was awarded as Suzhou Mayor Quality Award, which is the highest award of Suzhou city. Thus, Higer Bus became one of six enterprises and the only one enterprise of Suzhou Industrial Park getting this honor.
Qi Shuyao said, “Instead of the award, excellent performance management enlightens and helps us a lot. We cared much more about product benchmarking in the past and now it’s management benchmarking that we care much more. It’s all because that excellence is a result of excellent process.”
Of course, operational quality is not only profiting level of an enterprise but also its contributions to the society, i.e., social responsibility. Higer Bus takes the lead in quality management of this level.
On March of 2009, Higer Bus passed ISO14001:2004 Environment Management System Certification;
On September of 2012, Higer quantization, surveillance and report of greenhouse gas remission were accord with ISO14064-1:2006--enterprise low carbon check quantization standard made by international standardization organization according to China Quality Certification Center. Hence, Higer Bus became our domestic first bus manufacturer doing greenhouse gas quantization based on international approved method.
On October of 2012, Higer bus and pickup became members of the first 15 ecological original protective products in China, which are the only automotive products. Qi Shuyao told us, “This means that our products are accord with green environmental protection, low carbon, energy conservation and resource saving, enhancing our image of enterprise and brand.”