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Xiamen Golden Dragon "Victory Cup" after-sales service skills final contest was held in the company from 28th February to 1st March 2014.
This is a special contest. Its biggest difference between the previous ones is that the content of the training and competition is mainly about electric appliances and circuit system. In the era of electrification, the significance of "Victory Cup" goes without saying.
Ye Hongting, GM of Golden Dragon Bus Company
"Victory Cup" after-sales service skills contest undoubtedly provided a very good idea and possibility - the contest is the best training ground.According to reports, the contest includes theoretical and practical parts with a total score of 100, 50 points for each part. The theoretical part tests basic knowledge of circuit maintenance, technical state parameters of the related electrical components, circuit analysis and fault diagnosis, etc.; the practical part tests the circuit fault diagnosis for Coater and other main buses.
"Victory Cup" Final contest
In fact, the contest has become a routine project of Xiamen Golden Dragon after-sales system. Earlier in 2012, they already held small scale contests covering services consultant skills and paint and repair skills. Moreover, with the launch of new products, configurations and technologies, Xiamen Golden Dragon keeps training its maintenance personnel every year to improve their skills.
As deputy general manager of Xiamen Golden Dragon, Peng Dongqing, who is in charge of sales, purchasing and after-sales, has quite a deep understanding of after-sales service. "In the past, the domestic purchaser only focused on the price but now they are more concerned about the standards of the after-sales service. It can be said that the role of after-sales in marketing is constantly growing. "
As the main force of China"s bus industry, Xiamen Golden Dragon has established effective service strategies and sound sales and after-sales service system. At present, Xiamen Golden Dragon has 31 provincial-level marketing departments, 12 Parts Centrals all over China, with 86 large/medium franchisees, 65 light vehicles franchisees, 576 service stations, forming a sales and service network covering vehicle sales, parts supply, after-sales service and information feedback. The after-sales service overseas is also becoming increasingly mature and perfect.
"Kaige Cup" Final
It is particularly worth mentioning that three years ago, Xiamen Golden Dragon founded the online university for after-sales service training. Staff from local service stations, repairing stations can gain the access via their exclusive accounts. When encountering difficult problems in their daily work, staff can also seek help from after-sales engineers of the head quarter and colleagues from everywhere through the web.
In addition, Xiamen Golden Dragon also attaches great importance to the quality of bus parts and has established a quality assurance system to achieve standardization and professionalization in bus parts management. At the same time, the company also established a sound service network, with 24-hour service hotline for quick response to customers" problems, to ensure the timeliness of services. Through these efforts, Xiamen Golden Dragon gained the trust of its costumers and became a model company for "sincere service".
In May 2014, Xiamen Golden Dragon will hold contests for other skills in its production bases to improve the staff and promote the upgrading and evolution of vehicle manufacturing technology and production processes.